General Guidelines applicable to all returns
Items asking to be returned must be returned within 30 days of purchase.
Please be aware, some shipments may take 1-2 weeks to be shipped and delivered.
Any item to be returned must have a RMA number or the package may be refused and returned to the sender. If accepted out of courtesy to a customer, the re-stocking fee will be 20% and all other specifications listed here will be followed.
A purchaser may call (+1 619-514-4797) or e-mail us to receive a RMA number.
Shipping and handling costs are not refundable. Return packaging and shipping costs, as well as the shipping arrangements, are the responsibility of the person returning a product.
Refunds are issued based on the payment method used at the time of purchase.
Any Gift Certificate given with a Sound System must be returned or if already used, the gift amount will be added to the re-stocking fee.
All costs, fees and charges for any Scientific Sounds product, including shipping and handling must be paid in full before a RMA number can be given.
Refunds are based on current retail prices, as prices can change without notice.
No product will be returned to a customer, who decides he/she wants the product after all, without special arrangement and prepaid shipping arrangement.
Compact Disks & Bundle Players
An unopened, undamaged CD or Bundle Player when received — a full refund of the purchase price will be returned. Damaged or used CDs are not refundable.
Audio, Video and App Downloads
If you have not downloaded your music track from our download page after purchase, you are subject to a 100% refund, however – if our records show you have attempted even a single download, no refund is possible due to security concerns.
Headphones, Eye Glasses and Relax Masks
Due to health & safety laws, only unopened packages may be accepted back. No refund is possible if the package has been opened.
Out of courtesy to a customer, we might assist a customer by re-purchasing the product in whole or in part, according to condition and current resale-ability. The re-stocking fee for custom orders, and any part, thereof, as approved for re-purchase in whole or in part, is a minimum of 20% of the re-purchase price. The re-purchase price offered is at the sole discretion of the Scientific Sounds and its authorized representative.