Scientific Sounds Return Policy

Although we have almost no returns of any kind whatsoever, times and people can change. As a result, we offer the following General and Specific Guidelines to that customer.

General Guidelines applicable to all returns

Items asking to be returned must be returned within 30 days of purchase.

Any item to be returned must have a RMA number or the package may be refused and returned to the sender.   If accepted out of courtesy to a customer, the re-stocking fee will be 20% and all other specifications listed here will be followed. 

A purchaser may call (760-931-5333) or e-mail the email address from the ScientificSounds.com site to receive a RMA number.

Shipping and handling costs are not refundable.  Return packaging and shipping costs, as well as the shipping arrangements, are the responsibility of the person returning a product.

Refunds are issued based on the payment method used at the time of purchase.

Any Gift Certificate given with a Sound System must be returned or if already used, the gift amount will be added to the re-stocking fee. 

All costs, fees and charges for any Scientific Sounds product, including shipping and handling must be paid in full before a RMA number can be given.

Refunds are based on current retail prices, as prices can change without notice.

No product will be returned to a customer, who decides he/she wants the product after all, without special arrangement and prepaid shipping arrangement.

Specific Guidelines as Refunds will vary
according to the product being returned–

Compact Disks

            An unopened, undamaged CD when received -- a full refund of the purchase price minus a 10% processing fee.  Damaged or used CDs are not refundable.

Audio, Video and App Downloads

            No refund is possible.

Headphones, Eye Glasses and Relax Masks

            Due to health & safety laws, only unopened packages may be accepted back.  No refund is possible if the package has been opened.

Custom-made Products

            Generally no company accepts a custom-made, properly working product back. Out of courtesy to our customers, the re-stocking fee for custom orders, and any part, thereof, in perfect condition is 20%. 

 

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Healing the Body • HeartMindSpirit through the Scientific Application of Sound

2888 Loker Avenue East, Suite 106, Carlsbad CA 92010-6683  I   Tel: 760-931-5333.  I   Email: cnr@neuroacoustic.com

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Jeffrey D. Thompson, D.C., B.F.A. Disclaimer: Nothing on this website is intended to diagnose, treat, cure or prevent any medical condition of whatever nature, and shall not be construed to mean medical advice, implied or otherwise. Information on this site is intended for educational edification and use only. © Coyyright 1988-2018 – Center for Neuroacoustic Research - All Rights Reserved.